//product information
khW Heirloom offers exclusive designs and individually hand-crafted bonnets created from one-of-a-kind vintage handkerchiefs. The concept and design borrows from a generations-old family tradition and khW's mother authored the accompanying poem.
You may purchase one of our existing bonnets for sale, or you may contact us with requests for specific design elements, such as using a monogrammed handkerchief or a specific color handkerchief and choosing matching ribbon. In addition, we can work with your own heirloom, passed-down hankies to create a family-heirloom bonnet.
Please handle the bonnets with care and store neatly in the acid-free tissue paper provided. Should the bonnet require washing, we suggest gently washing by hand with a detergent that is especially designed for delicate fabrics.
//shipping information
Please allow about 10 business days for delivery of domestic orders. Please contact us for expedited delivery. The delivery time for international orders is 10 busness days to 3 weeks, depending on the destination. Delivery time for custom-made pieces may vary. Shipping and packing fees will be added to the total purchase price. California state sales tax will also be added to applicable orders. Once your order has been shipped, we will notify you, via email, of your tracking information and expected delivery date.
//returns
We want all of our customers to be happy with their purchases. If for some reason you are not satisfied with your purchase, you can return your unworn merchandise within seven (7) days (of your receipt of order) for exchange. To exchange an item, please send an email to orders@khwjewelry.com within 7 days of receiving your order, and include your invoice number. We will contact you with instructions for returning the order to us. Baby bonnets or handkerchiefs for bride must be returned within seven (7) days in its original condition and packaging before the exchange can be made. Please insure any returns, as we cannot be responsible for any lost, damaged, stolen or misdirected packages. All shipping fees are non-refundable. Sale items are final sale and cannot be returned.
//cancellation policy
If you wish to cancel your order for any reason, please contact us immediately at info@khwjewelry.com. You may cancel or change your order up to 24 hours after it has been placed, provided that we have not begun processing it.
//terms of use
khW Jewelry provides this Website, khwjewelry.com (the “site”) as a service to its customers. The following basic rules govern your use of the site (the “Agreement”). By accessing and using the site the following Terms and Conditions, without limitation or qualification, are accepted.
//site contents
The material displayed on the site may not be downloaded other than for non-commercial, personal use only and then only provided that the copyright and other proprietary notices contained on the materials are retained. The content of the site may be changed, removed, deleted or added to at our discretion, and may not be distributed, modified, published, used for the creation of derivative works, or exploited in any other way without written permission from khW Jewelry. You should visit this page periodically to review the terms of your use.
khW Jewelry makes no warranties or representations as to accuracy or completeness of this site or any sites linked to this site or to the status or correctness of such links. khW Jewelry will not be liable for any damages, problems or difficulties, consequential or otherwise, arising out of access to, or use of, the contents of the site or any other linked site. Occasionally there may be information on khW Jewelry that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause.
Unless otherwise noted, all materials, including images, designs, icons, photographs, written and other materials that are part of this site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by khW Jewelry. The site as a whole is protected by copyright and other trademarks appearing at this site are the trademarks of khW Jewelry and khwjewelry.com.
//colors
We have made the best effort to represent our product’s colors accurately, but the color calibration of computer monitors can vary considerably. Therefore, there may be variations between the colors displayed on your monitor and the actual color of the items you are buying, particularly gems which naturally vary in shape, size and color.
//indemnification
You agree to defend, indemnify and hold khW Jewelry harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.
//privacy
We respect our customers and understand that you are concerned about your privacy. Any communication or material sent to khW Jewelry will be considered confidential and will become the property of khW Jewelry. None of this information is shared with outside parties other than companies we employ to perform functions on our behalf (such as PayPal for payment processing and shipping), to whom limited data is given as is necessary in order to complete a shopping transaction or to maintain our relationship with you. You agree that khW Jewelry may use information about your demographics and use of the site for the purposes of improving future service, in any manner that does not reveal your identity or your e-mail. As we continue to develop our site and take advantage of the new technologies to improve our service to you, our policy may change. We encourage you to refer to this policy statement on an ongoing basis.
Thank you for shopping khW Heirloom at khwjewelry.com.
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